Baumatic was founded in the United Kingdom by an Italian expatriate, Enzo Balestrazzi, in 1992. Till this day, enigmatic Founder and Group President, Enzo Balestrazzi still designs and makes all of the important engineering decisions for most of Baumatic’s products, which are made in Italy.

It now operates via Prague in the Czech Republic and manages business activities in more than 40 countries on 4 continents. Baumatic is an extremely popular appliance brand in the West and the kitchen appliance brand of choice for interior designers, celebrity chefs and wealthy homeowners.

Within the global appliance arena, Baumatic is affectionately known as the ‘Fashion Brand’.  With a strong emphasis on material aesthetics and product design without compromising on functionality, Baumatic offerings are very unique and shatters the norm of everyday cooking appliances you see in the market.  Whilst its quality is on par with other established names like Gaggenau, Miele, Smeg, GE Monogram, Viking and Wolf, you are likely to find that Baumatic products are actually much more affordable! 

Baumatic’s founding philosophies encompass the values of marketability, innovation, functionality and of course, stylish good looks. 

We strive to turn many of our fans into customers, and our customers into fans.

Baumatic has many subsidiaries Worldwide, and many people don’t realise that the top-end kitchen brands like Highland, Kosmo and Home King are actually sister brands that are owned and managed by Baumatic.  Baumatic has branch offices all over the World: United Kingdom (Marketing HQ), Czech Republic (Global Operations HQ), Australia, Italy (Manufacturing HQ), Benelux, Slovenia, Spain, Germany, China (Sourcing HQ), Hong Kong (Asia Region HQ).

Baumatic’s current business partners include: Poggen Pohl, Scavolini, Harrods of Knightsbridge, Sykora, Knebel, Hanak, John Lewis, Mohamed Hareb Al Otaiba Group.  Baumatic also happens to be the only domestic appliance brand that is approved and recommended by the National Italian Chef’s Team (“NIC”) of the UK.

Baumatic in Malaysia 

So what distinguishes us from other competitors distributing other European brands?  Well, we not only distribute Baumatic products in Malaysia, but also, we are committed to servicing and technical support for the products that we supply!  Now, which other “Big Brand” can say that about their products? 

Typically, us Malaysians get the short end of the stick when it comes to major kitchen appliance distributors.  Most of the time, they tend to give our country a miss, preferring to set up shop in either Singapore or Thailand, but make not effort to properly establish an after-sales network in our country.  If you are looking to buy items from Gaggenau, Brandt, De Dietrich, Amana, Smeg, Neff, AEG, did you know you’d have to have them shipped from Singapore? 

And of course, everybody mentions that they provide some form of product warranty in case things go awry.  But really, who are you going to turn to when the time comes for servicing?  A third-party contractor?

Not with Baumatic.  We carry stocks for the products that we put up for sale, spare parts, accessories, and we have a full service team that is dedicated to your need.  That is why the strategic partnership with Pacifica Group Malaysia was seen as so important.  For more than 15 years in the business, Pacific’s home-grown servicing team has been seen has having among the highest level of after-sales service commitment to excellence in the kitchen business.  That is how a small, family-operated company gradually became one of Malaysia’s largest kitchen players over the course of a decade. 

Till today, we pride ourselves on our dedication to handle customers’ needs to the best of our ability.  Each of our service personnel has a sense of this strong customer service culture, and the same level of ownership is carried across to our Baumatic business.  Baumatic in Malaysia enjoys the best of both Worlds – a World-class product range meets service with a local touch. 

In line with Baumatic’s international practice, Matador Appliances Sdn. Bhd. is proud to comply with the Baumatic promise – a full 1-year guarantee on repair service labour, and a 5-year guarantee on parts.  Clearly, we are prepared to walk the talk

 Visit us at our latest showroom at Unit 1.19, Level 1, The Segambut Tile & Interior Decoration Centre (STADEC) located at the entrance into Segambut, Kuala Lumpur. For more information, please contact our showroom sales executive at 03-6252 3929 or log on to www.baumatic.com.my or email us at baumatic@epacific.com.my. STADEC opens 7 days a week from 10.00am to 6.00pm.